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T's and C's aka Terms & Conditions

Orders & Pricing

Orders:
Orders are only available for delivery within New Zealand. We do not accept orders via our website for delivery to other countries. However, if there is no local distributor in your country, we are happy to contact our supplier to request authorisation for us to supply your order. Please contact us directly.

Pricing:
All prices are all stated in New Zealand dollars, and are GST inclusive, a GST invoice will be sent out with your goods. Our prices are subject to change without notice, but once you have confirmed and paid for your order, your purchase price is set, provided the product is in stock. New shipments of stock may be subject to price change. Please note that we do not accept cancellation of completed and paid for orders.

Stock Availability:
All products ordered are subject to availability, but in the unlikely event that your ordered product is out of stock, we will contact you to discuss what you wish to do. You will have the option to wait for another shipment or change your order to another product.

All Bikes ordered are subject to availability. We endeavour to keep stock levels accurate, but in the unlikely event that your ordered bike is out of stock, we will contact you to discuss what you wish to do.

1. Orders for bikes/frames take about 1-2 weeks to arive depending on manufactuers availability at the time of order being place.

(Note: Special Orders on bikes that have not all ready been paid for will require a 50% deposit non refundable).

2. Change your order to another product.


Shipping & Freight

Shipping:
All orders are sent via tracked, signature required courier.
If you have ordered an item that is out-of-stock or sold-out, we will contact you.

Estimated Delivery Times:
The majority of orders are sent the next working day via courier. Please allow 2-3 working days for deliveries to arrive. 
Deliveries are made Monday through Friday only.
All goods must be signed for on delivery, please ensure that someone is at the delivery address to receive the goods.
Any damaged goods must be reported to us within 48 hrs of receipt quoting invoice number, and courier tracking number. Contact can be made by email or phone. Please supply a digital image showing damage.

*Freight weights at our online shop check out are for shipping estimates only* 

Payment

We accept payment by Direct Credit into our account (Please note oreder will be sent once payment had been received), Visa and MasterCard option are now available. Paypal will be available soon. 


Direct Credit Details:
Please direct credit payment of your order to our bank account:
BNZ
Adrenaline MTB NZ Ltd
Account Number: 02 0560 0169111 83
Reference: Please use the order number as your reference


Returns & Warranty

Returns:
Goods ordered that are the wrong size can be returned with a copy of the original invoice within 14 days of receipt for exchange. The return freight is at your cost. The goods must be returned new, unused, unaltered, not previously installed, and in a sellable condition with all of the original packaging and labels. If your returned product does not meet the above requirements, we will contact you to discuss your options.

Special orders that are found to be an incorrect size will not be accepted for return.

Warranty:
All our products are backed by the manufacturer’s warranty. Any goods for possible warranty replacement must be returned to us for inspection and warranty assessment at your cost. You must include proof of purchase. Items accepted as warrantable will be repaired or replaced, with shipping to you at our cost. If the item is not accepted for warranty repair or replacement, we will advise you as soon as possible.

Privacy Policy

Privacy:
The personal information you provide us to enable us to supply your order will remain confidential to us, and is held on secure servers. We will not share that information with any other party. If you choose not to accept further communications from us regarding special offers and other promotions, we will retain your information only for the purposes of our sales history. We will make no attempt to contact you again in the future.

Contact:
If you have any questions or concerns please contact us: